Privacy Policy

Welcome to Xibiba. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our office water delivery services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Personal Information

When you place an order or register for our water delivery services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and delivery address
• Business Information: Company name, office location, and billing details
• Payment Information: Credit card details, billing address, and transaction history
• Account Credentials: Username and password for your customer account

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for various purposes, including:

1. Service Delivery: To process and fulfill your water delivery orders efficiently
2. Customer Support: To respond to your inquiries, provide assistance, and resolve issues
3. Payment Processing: To process transactions and prevent fraudulent activities
4. Communication: To send order confirmations, delivery updates, and service-related notifications
5. Marketing: To send promotional offers and newsletters (with your consent)
6. Service Improvement: To analyze usage patterns and enhance our services
7. Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information with:

• Service Providers: Trusted third-party companies that assist us in operating our business, such as payment processors and delivery partners
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, acquisition, or sale of company assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured format

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymize it.

Thank you for trusting Xibiba with your office water delivery needs. Your privacy is important to us.