About Xibiba

Xibiba was established in 2015 by a team of three logistics professionals who identified a gap in the London market for dependable office water delivery. Starting with a single van and 12 corporate clients in the Richmond area, we have grown into a service covering 47 postcodes across Greater London.

Xibiba water delivery service

Our Foundation Story

The concept emerged from direct experience. Our founders worked in office management and witnessed recurring issues: late deliveries, incorrect orders, and lack of communication from suppliers. After conducting research with 85 businesses in South West London, they confirmed these problems were widespread.

We launched with a straightforward promise: deliver what was ordered, when it was promised, and respond to queries within two hours. This approach proved effective. By the end of our first year, we served 94 offices. By year three, that number reached 380.

850+ Active Business Clients
9 Years Operating
47 London Postcodes Covered

What Drives Us

Our mission: To provide London businesses with water delivery that works as it should—on time, accurately, and without hassle. We aim to be the service that office managers don't have to think about because it simply functions correctly.

We focus on operational reliability rather than expansion for its own sake. Our fleet of 11 vehicles operates on optimized routes, reducing delivery windows and fuel consumption. Each driver carries a mobile device linked to our dispatch system, allowing real-time updates and route adjustments.

Professional water delivery team

Our Expertise

Our team includes 23 staff members: 11 drivers, 6 warehouse personnel, 4 customer service representatives, and 2 operations coordinators. Drivers receive training in manual handling (accredited by IOSH), customer interaction, and route efficiency. Average tenure is 4.2 years, which contributes to service consistency.

We stock five water brands and three cooler models. Orders are processed through an online portal that integrates with our inventory system. Clients receive automatic reminders when their typical reorder date approaches, though they can adjust schedules at any time.

Our warehouse in Wandsworth operates Monday through Saturday, with deliveries scheduled in two-hour windows. We maintain a 96% on-time delivery rate, measured by arrival within the specified window. When delays occur, clients receive notification via SMS or email at least 30 minutes before the scheduled time.

Core Values

Reliability

We deliver during the agreed window or notify you in advance. Our dispatch system tracks every order from warehouse to delivery, with updates accessible through your account dashboard.

Transparency

Pricing is listed on our website with no hidden fees. Delivery charges are calculated by postcode and order size. You receive itemized invoices and can access your order history at any time.

Responsiveness

Customer service operates Monday to Friday, 9:00 to 18:00, and Saturday, 10:00 to 14:00. Average response time to email queries is 1.5 hours. Phone calls are answered by a person, not an automated system.

Efficiency

Our route optimization reduces delivery times and environmental impact. We consolidate orders where possible and use vehicles appropriate to load size, from small vans for single-cooler deliveries to larger trucks for bulk orders.

Our Successful Installations

We provide water delivery solutions for businesses across London. From small startups to large corporate offices, our service ensures fresh, quality water reaches your workplace on schedule.

Tech startup office water delivery

Tech Startup Hub

Corporate Offices

Tech Startup Hub

Corporate Offices

A growing tech company in Shoreditch needed reliable water supply for their 85-person team. We installed three water coolers strategically placed across their open-plan workspace, with twice-weekly deliveries ensuring they never run out during peak hours.

Private clinic water service

Richmond Private Clinic

Medical Facilities

Richmond Private Clinic

Medical Facilities

This medical facility required filtered water meeting health standards for both staff and patients. We supply 19-litre bottles weekly, with emergency same-day delivery available. The clinic serves approximately 200 visitors daily, making consistent water availability essential.

Language school water delivery

Westminster Language School

Educational

Westminster Language School

Educational

With 150 students and 20 staff members, this language school needed an efficient hydration solution. We provide five coolers throughout the building, delivering 30 bottles every Monday morning before classes begin. The service has been running smoothly for two years.

Financial services office water

Canary Wharf Financial Firm

Corporate Offices

Canary Wharf Financial Firm

Corporate Offices

A financial services company with 200 employees across four floors required coordinated delivery. We installed eight premium coolers with hot and cold water options, delivering 45 bottles weekly. Our team handles bottle exchanges during off-peak hours to minimize workplace disruption.

Creative agency water service

Soho Creative Agency

Corporate Offices

Soho Creative Agency

Corporate Offices

This design agency wanted a sustainable solution for their 40-person studio. We provide glass bottles with a deposit-return system, reducing plastic waste by 80%. Deliveries occur every Thursday, with the agency reporting increased team satisfaction and environmental responsibility.

Dental practice water delivery

Kensington Dental Practice

Medical Facilities

Kensington Dental Practice

Medical Facilities

A busy dental practice needed water for their waiting area and staff room. We supply two coolers with bi-weekly deliveries of 12 bottles. The practice values our punctuality, as they operate strict appointment schedules and cannot afford service interruptions during patient hours.

Why Choose Our Service

We deliver fresh drinking water to offices across London with reliable service and competitive pricing

Same-Day Delivery

Orders placed before 2 PM are delivered on the same working day. We cover all London zones with our fleet of 12 vehicles, ensuring your office never runs out of drinking water during business hours.

Certified Quality

All our water meets UK Drinking Water Inspectorate standards. Each batch undergoes laboratory testing for pH levels, mineral content, and microbiological safety. Certificates available upon request for corporate compliance.

Flexible Scheduling

Set up weekly, bi-weekly, or monthly deliveries based on your consumption patterns. Our system tracks usage and suggests optimal delivery intervals. Change or skip deliveries through your account dashboard or by phone.

Volume Discounts

Offices ordering 10+ bottles per delivery receive 15% discount. Monthly subscriptions include free cooler rental worth £25. No hidden fees for delivery or equipment maintenance within M25 area.

Multiple Water Types

Choose from natural spring water, purified water, or mineral-enriched options in 18.9L bottles. Spring water sourced from protected aquifers in Scotland. Purified water processed through reverse osmosis and UV treatment.

Eco-Friendly Practice

All bottles are reusable polycarbonate, cleaned and sanitized after each use. We collect empty bottles during delivery, reducing plastic waste. Our delivery routes are optimized to minimize carbon emissions across London.

Free Equipment Service

Complimentary cooler installation, cleaning, and repairs included in subscription. We provide both floor-standing and countertop models with hot and cold dispensers. Technical support responds within 24 hours.

Dedicated Support

Your office gets assigned account manager familiar with your needs. Reach our team Monday to Friday 9 AM to 6 PM via phone or email. Emergency weekend deliveries available for registered corporate clients.

Our Track Record

Numbers that reflect our commitment to providing reliable office water delivery across London

6

Years in Business

serving London offices since 2018

340+

Office Clients

across Greater London area

4,200+

Deliveries Monthly

approximately 200 working days per year

94%

Client Satisfaction

based on 2024 feedback surveys

98%

On-Time Delivery

within scheduled time window

12

Team Members

drivers and customer support staff

25,000+

Bottles Delivered

annually to London businesses

24h

Average Response Time

for new order requests

87%

Recurring Clients

choose regular delivery schedule

15

London Boroughs

covered by our delivery network