Orders placed before 2 PM on weekdays are typically delivered the next business day. For clients in central London areas, same-day delivery is available for urgent requests placed before 11 AM.

We operate scheduled delivery routes Monday through Friday between 9 AM and 6 PM. Saturday deliveries are possible for orders placed by Thursday afternoon. Our system sends automatic reminders before scheduled deliveries, and you can track your order status through our client portal.

Yes, we offer both rental and purchase options for coolers and dispensers. Our rental programme includes free installation, regular maintenance, and replacement if equipment malfunctions. Floor-standing models with both hot and cold taps are popular for offices with 10+ employees.

Desktop dispensers suit smaller spaces or reception areas. All units feature stainless steel reservoirs and energy-efficient cooling systems. We stock models from established manufacturers with 2-year warranties. Our technicians handle installation within 48 hours of delivery for rented equipment.

Our minimum order is 2 bottles per delivery for locations within the M25. This requirement helps maintain efficient delivery routes and competitive pricing. Offices typically order 4-8 bottles monthly, depending on staff size.

For businesses outside central London, the minimum may be 4 bottles due to extended delivery distances. We offer flexible ordering schedules - weekly, fortnightly, or monthly - and you can adjust quantities through your account dashboard. Standing orders receive a 5% discount compared to one-time purchases.

Our water is sourced from protected natural springs in the Cotswolds region. The source undergoes geological protection to prevent contamination, and we hold current abstraction licences from the Environment Agency.

The treatment process includes multi-stage filtration through sand and carbon filters, UV sterilization, and ozonation to eliminate bacteria without adding chlorine. Regular testing by independent laboratories verifies compliance with UK drinking water standards. Each batch receives quality certification, and test results are available to clients upon request.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. Direct debit is available for regular monthly deliveries and offers the most convenient payment option as invoices are settled automatically.

Business accounts can request invoice billing with 14-day payment terms after credit approval. Bank transfers are accepted for large orders exceeding £500. All transactions are processed through secure payment gateways compliant with PCI DSS standards. VAT receipts and invoices are emailed immediately after each transaction.

Absolutely. Our drivers deliver bottles directly to your designated location within the building. When setting up your account, specify the floor number, department name, or exact room location in the delivery instructions.

For buildings with restricted access or security requirements, we coordinate with reception staff or building management. If you need bottles placed in multiple locations across different floors, this can be arranged at no additional charge. Our drivers carry trolleys to transport bottles efficiently through corridors and onto lifts.

We operate a closed-loop bottle return system. Empty bottles are collected during each delivery visit at no charge. Our drivers exchange empty bottles for full ones, making the process seamless for your office.

Returned bottles are transported to our cleaning facility where they undergo intensive washing with food-safe detergents, high-temperature sanitization, and inspection for damage. Each bottle can be reused approximately 40-50 times before recycling. This system reduces plastic waste significantly compared to single-use containers and forms part of our environmental commitment.

Both options are available. We provide flexible ordering without long-term contracts - order whenever you need supplies. This works well for businesses with variable consumption or seasonal fluctuations.

Alternatively, our subscription plans offer scheduled deliveries at discounted rates. 12-month agreements include free cooler rental and priority delivery slots. Contract terms are straightforward with 30-day cancellation notice. Many clients start with flexible ordering to establish consumption patterns, then switch to subscriptions once requirements are clear.

We deliver throughout Greater London including all central boroughs such as Westminster, Camden, Islington, Southwark, and the City of London. Our coverage extends to outer areas including Croydon, Barnet, Bromley, Ealing, and Richmond.

Deliveries are also available in surrounding counties including parts of Hertfordshire, Essex, Surrey, and Berkshire. Enter your postcode on our website to verify service availability in your location. For areas outside our standard delivery zone, we can arrange service for orders meeting minimum quantity requirements.