About Xibiba
Xibiba was established in 2015 by a team of three logistics professionals who identified a gap in the London market for dependable office water delivery. Starting with a single van and 12 corporate clients in the Richmond area, we have grown into a service covering 47 postcodes across Greater London.
Our Foundation Story
The concept emerged from direct experience. Our founders worked in office management and witnessed recurring issues: late deliveries, incorrect orders, and lack of communication from suppliers. After conducting research with 85 businesses in South West London, they confirmed these problems were widespread.
We launched with a straightforward promise: deliver what was ordered, when it was promised, and respond to queries within two hours. This approach proved effective. By the end of our first year, we served 94 offices. By year three, that number reached 380.
What Drives Us
Our mission: To provide London businesses with water delivery that works as it should—on time, accurately, and without hassle. We aim to be the service that office managers don't have to think about because it simply functions correctly.
We focus on operational reliability rather than expansion for its own sake. Our fleet of 11 vehicles operates on optimized routes, reducing delivery windows and fuel consumption. Each driver carries a mobile device linked to our dispatch system, allowing real-time updates and route adjustments.
Our Expertise
Our team includes 23 staff members: 11 drivers, 6 warehouse personnel, 4 customer service representatives, and 2 operations coordinators. Drivers receive training in manual handling (accredited by IOSH), customer interaction, and route efficiency. Average tenure is 4.2 years, which contributes to service consistency.
We stock five water brands and three cooler models. Orders are processed through an online portal that integrates with our inventory system. Clients receive automatic reminders when their typical reorder date approaches, though they can adjust schedules at any time.
Our warehouse in Wandsworth operates Monday through Saturday, with deliveries scheduled in two-hour windows. We maintain a 96% on-time delivery rate, measured by arrival within the specified window. When delays occur, clients receive notification via SMS or email at least 30 minutes before the scheduled time.
Core Values
Reliability
We deliver during the agreed window or notify you in advance. Our dispatch system tracks every order from warehouse to delivery, with updates accessible through your account dashboard.
Transparency
Pricing is listed on our website with no hidden fees. Delivery charges are calculated by postcode and order size. You receive itemized invoices and can access your order history at any time.
Responsiveness
Customer service operates Monday to Friday, 9:00 to 18:00, and Saturday, 10:00 to 14:00. Average response time to email queries is 1.5 hours. Phone calls are answered by a person, not an automated system.
Efficiency
Our route optimization reduces delivery times and environmental impact. We consolidate orders where possible and use vehicles appropriate to load size, from small vans for single-cooler deliveries to larger trucks for bulk orders.